FAQ's

• 1) Will I receive an order and ship confirmation emails? GO
• 2) Can I return cartridges other than Dell? GO
• 3) Can I send multiple cartridges in one envelope? GO
• 4) My address has changed. Can I write the new one on the return envelope? GO
• 5) How do I know what will be in my replacement order? GO
• 6) How will I know that you've received my empty cartridge? GO
• 7) What happens to the empty cartridges that I send back? GO
• 8) What happens if I send back a cartridge that isn't in the program? GO
• 9) What if I want to reorder a different cartridge from the one I'm returning? GO
• 10) What if I change printers and need to update which cartridges are shipped to me? GO
• 11) What if I want to recycle my empty cartridge but don't need a replacement? GO
• 12) What do I do if I need more Dell InkSave prepaid labels or envelopes? GO
• 13) Which credit cards do you accept? GO
• 14) Are there shipping fees associated with Dell InkSave? GO
• 15) How do I cancel? GO
• 16) What do I do if I lose my return envelope(s)? GO
• 17) What do I do if my envelope doesn't have the bar code on it? GO
• 18) What if my account information changes? GO
• 19) What if I receive the wrong product? GO
• 20) What do I do if my cartridge fails to work properly? GO
• 21) What do I do if I buy a new printer and need a different cartridge? Do I need to resubscribe? GO
• 22) What if I want to just buy INK without subscribing? GO
• 23) What if I need to rush my order? GO
• 24) How do I change my ship to address? GO
• 25) Who is GlobalWare Solutions? GO
• 26) How long will it take for my ink to arrive? GO
• 27) When will I receive my Dell InkSave Welcome kit? GO
• 28) When do I enter my payment information? GO
• 29) How do I track my order? GO
• 30) What if I need extra ink for a large print job? GO
• 31) How do I opt out of the program? GO
• 32) Do you offer the Dell InkSave program for other Dell printers that are not listed on the website? GO
• 33) Can I put this on my Dell Account? GO
• 34) Do you accept Gift Cards or Coupons with the Dell InkSave Program? GO
• 35) How can I tell what cartridge or Series my printer requires? GO